Services

Customer Care: A real driver for satisfying our customers 

Dedicated and available, the Customer Care provides a single point of contact for all customer enquiries, developing close relationships with customers.  

Dedicated Customer Care responds to questions on: 

- Commercial - Products, Solutions, post-sales queries
- Logistics – Delivery Enquiry, Order processing, Price and availability
- Technical – Catalogues, Product selection, or more complex questions
- Service – intervention requests
  

Strong knowledge management and dedicated service Engineers support to resolve most of the customer queries within 24 hours, impacting directly customer satisfaction. 

The team continuously improves its service level, and providing resolution in the first customer call.  

• Our associate trading companies can meet your other electrical needs.
• Our associate consultants can assist you in difficult choices.
• Our associate contractors can assist you in electrical installations.

Client Satisfaction:-

We are client-centric organization and hence pay a special heed to provide our clients with maximum satisfaction. We walk through every possible path to ensure that services, we offer to our clients meet their application requirements. The range that we fabricate as per the blueprints provided by our clients remains in compliance with international quality standards and therefore is widely appreciated by our clients across the globe. To ensure their utmost satisfaction, we have set-up in house design unit to customize our range effectively as per the requirements of clients. Some of the factors that enable us in acquiring utmost client satisfaction include:

• Quick feedback to customer’s queries
• Implementation of stringent quality control policies
• Fulfillment of their specific requirements
• Easy transaction modes
• Delivery within stipulated timeframe

By providing quality range of panel boards, we have been acquiring frequent orders from our clients along with getting an opening to serve new ones.

Further, our consistency in delivering quality range of panel Boards  and desire to maintain cordial business relations with clients has enabled us to create an upright position in the market.